Delivery

UK Mainland Orders

Standard (4–6 working days): £4.99 / Free on orders over £30

Express (2–3 working days): £6.99

Next Working Day (when ordered before midday): £9.99

Express UK Delivery (2–4 working days): £5.99

International / Overseas Orders

International Express (5–7 working days): Shipping costs vary by location and will be automatically calculated at checkout.

Please note: Import/customs fees for international orders are not prepaid and may be charged upon delivery.

Returns & Exchanges

Our return policy lasts 14 days. If 14 days have passed since the delivery of your items, unfortunately we cannot offer you a refund or exchange.

You must notify us of any damages to your prints within 24 hours of delivery.

Returned items must be unused, in their original condition, and in the original packaging.

Proof of purchase (e.g., receipt or order confirmation) is required.

Partial Refunds (if applicable):

Items not in their original condition, damaged, or missing parts (not due to our error).

Items returned more than 14 days after delivery.

‘Create Your Own’ Returns

Personalised prints created in our ‘Create Your Own’ section are bespoke and made to order using your uploaded photos, artwork, or images.

We are not responsible if the file you upload is blurry, pixelated, or of low quality.

Personalised items are not eligible for refunds or exchanges, except where they are damaged in transit.

Damages must be reported within 24 hours of delivery to qualify for a replacement.

How to Return Your Order

Please contact us at info@hiprints.co.uk
for instructions on how to return your order.